Should India Follow a Bussiness Process?

by Code Name 4364 on November 7, 2009

Just bought some cookies from Cafe Coffee Day shop, as we thought of enjoying some real taste. The cookies were awesome, suddenly one comment from one of my friend compelled to write this blog, the comment was how come different CCD end up in making the cookie of same quality and taste around the globe. Although many answered it in an informal way, but a deep thought would make you realise worth spending time on this article.

The reason is straight forward they all follow a standard process, not going in technical definition of the term, a process is something that defines a set rule to acomplish some task, thanks to my company (Accenture) that tought me the importance of the term PROCESS. With just over 40K employees all over India the firm is known for delivering high performance and myself being a part of this, know how to do it. The reason is simple, they all follow a standard process. Be it America, Europe, Asian Sub Continent all produce the product of same quality, even with same defects ( Normally they don’t do mistakes).

India on a whole could be considered as firm that produces services for us, also for the world like any other MNC does, so why not apply the same PARADIGM to our country in order to increase her performance. The very fear of loosing your job makes you work hard to hold on to that job, this is what all the big corporates count on, the moment Indian machinery does that India will soon be delivering high performance.

The country produces people who are respected for their hard & smart work, also the smae country prodeuces people who hate working. The reason is same, the difference in attitude. Indian machinery is one of the biggest and complex in its working which requires a some standard process to measure its performance. If MNC’s all around the globe can deliver the same product with same quality, then why not country like India with different regional divisions cannot think of maintaing the same pace of development across different states.

Well there could be many guidelines to achieve this goal, it may include promotion on the basis of performance not on the basis of seniority, monetary advantage to those who work with dedication, etc…. The policy makers would be in a better position to define all these guidelines.

I don’t say that Indian machinery is all dead, the making of Mumbai bridge, the Delhi metro are some of the biggest example that shows India has the capability to deliver high performance, just we need to oil it a little bit

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Should India Follow a Bussiness Process?

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